Overview of the Position

Plans and manages high-level integrated communication strategies for a range of accounts. Delivers strategic counsel and manages client relationships. Manages account profitability goals. Prospects and develops new business for the agency.

Essential Job Duties and Responsibilities

Account Management:

Independently manages larger, more complex accounts with limited day-to-day partner supervision
Delivers strategic counsel to clients
Responsible for client interface and know what is happening on the account at all times, manage client relationship
Maximizes right work at the right level across account team in support of client and agency goals
Accountable for high-quality account deliverable and services across all aspects of the account
Ensures high quality, error-free work across the account team
Develops deep understanding and expertise of your client’s industries
Develops proposal strategy and budgets
Effectively utilizes agency tools to manage workflow and budgets
Analyzes research data to identify trends and key findings
Conducts client situational analysis and independently develops account strategy, including additional research, strategies and tactics
Serves as primary contact most accounts and occasionally in conjunction with senior staff on very large accounts
Develops and maintains relationships with regional and trade media
Demonstrates good writing skills and overseeing good writing skills across the account team

Leadership:

Adheres to industry and professional code of ethics (PRSA)
Brings new ideas and best practices to the firm
Participates in key initiatives that will better the firm
Effectively leads account teams
Develops relationships with community members
Develops expertise and trains other staff in key areas of communications
Demonstrates and models leadership within DH

Professional/Business Development:

Regularly and actively participates in DH sales meetings, bringing strategies and new lead ideas
Develops new work with existing and new clients
Supports key sales initiatives
Participates in aspects firm business development efforts, proposal writing and new business meetings
Leads new business meetings with prospects
Participates on at least one strategic community board
Regularly attends community and professional events
Build stronger reputation among key community and business leaders – continue to build network
Seeks out high leverage public speaking opportunities and presentations

Billing/Profitability:

Develop and manage appropriate account budgets and timelines
Manage billing and workflow processes on accounts you lead or substantially support
Manage account profitability in collaboration with account lead or consultant

Measurables

60% of time spent performing billable work.
Maintains 10% or less in write-offs on all accounts
Demonstrates mastery of most tactics across communication and research strategies
Effectively manages work across the account team, ensuring deadlines are met and quality standards are upheld.
Independently leads development of account strategy with minimal Partner assistance.
Independently lead projects and/or accounts under $50,000, including client relationship, strategy development, budget, timeline and execution and/or project manages accounts with partner leads up to $150,000
Consistently brings ideas for the next scope of work for existing client and account teams
Effectively develops new business for the firm by growing existing clients and new business outreach and lead generation
Annually sets and achieves new business development goals

Please submit applications by January 22, 2019

Desautel Hege